Privacy Policy for Training and Retreats Limited

Effective Date: 2024-10-16

At Training and Retreats Limited, ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or use our services.

1. Who We Are

We are Training and Retreats Limited trading as High Trenhouse (company number: 13322842), a limited company registered in the United Kingdom. Our registered office is at High Trenhouse, Malham Moor, Settle, BD24 9PR. For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), we are the data controller of your personal information.

2. What Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Full name, email address, postal address, phone number.
• Professional Information: Employer or company or organisation affiliation (relevant for those attending events run by other organisations at our premises).
• Financial Information: Payment details such as billing address and credit card information.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communication Data: Your preferences in receiving marketing materials from us and your communication preferences.

3. How We Use Your Information

We will only use your personal information when the law allows us to. We use your data in the following ways:

• To process your enquiries or applications for courses and training.
• To manage our relationship with you, including notifying you about changes to our services or policies.
• To administer and protect our business and website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting).
• To deliver relevant content and advertisements to you and measure or understand the effectiveness of our advertising.
• To make suggestions and recommendations to you about goods or services that may interest you.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfil any contract we have with you or to take steps at your request prior to entering into a contract.
• Legitimate interest: Where it is in our legitimate business interests to manage our business, improve our services, and enhance your experience.
• Consent: When you have given clear consent for us to process your personal data for a specific purpose (e.g., sending marketing communications).
• Legal obligation: Where we need to comply with a legal or regulatory obligation.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties, including:

• Service providers: To help us provide our services (e.g., payment processors, website hosting providers).
• Professional advisers: Such as lawyers, auditors, and insurers where it is necessary for us to receive their services.
• Regulatory authorities: If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect our rights, property, or safety, or that of our clients or others.

We ensure that third parties respect the security of your data and treat it in accordance with the law.

6. International Transfers

We may transfer your personal data outside the UK to countries that do not provide the same level of data protection as the UK. In such cases, we will ensure that appropriate safeguards are in place, such as using contracts approved by the UK Government or ensuring that the transfer complies with applicable legal standards.

7. Data Security

We have implemented appropriate security measures to protect your personal information from accidental loss, unauthorised access, alteration, or disclosure. We also limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, and the potential risk of harm from unauthorised use or disclosure.

9. Your Rights

Under data protection laws, you have the following rights in relation to your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of any incomplete or inaccurate data we hold about you.
• Erasure: Request that we delete your personal data where there is no good reason for us continuing to process it.
• Restriction: Request restriction of processing of your personal data.
• Objection: Object to processing of your personal data where we are relying on legitimate interests.
• Data Portability: Request the transfer of your personal data to you or to a third party.

If you wish to exercise any of these rights, please contact us at [email protected].

10. Cookies

Our website uses cookies to distinguish you from other users and to provide you with a better experience. For detailed information on the cookies we use and the purposes for which we use them, please see our [Cookie Policy].

11. Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Training and Retreats Limited
Email: [email protected]
Address: High Trenhouse, Malham Moor, Settle, BD24 9PR
Telephone: +44 333 11 22 380

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe that your data protection rights have been breached. For more information, please visit https://ico.org.uk/.